Cyberduck: Login Failed. Unexpected response (401Unathorized)

1

Hello

To upload picture, QI was using the procedure
https://drupal-tools.web.cern.ch/access-webdav-in-openshift.
Cyberduck: https://drupal-tools.web.cern.ch/access-webdav-using-cyberduck.

But now, I got systematically message Login Failed. Unexpected response (401Unathorized). Please contact your web hosting service provider for assistance.
If I tried to get a registration key, I have to pay…

Any idea, what I did wrong?

Thank you

Simon

cyberduck
cyberduck1283×751 110 KB

cyberduck2
cyberduck2618×532 52.7 KB

2

Hey @simmata,

Looking at the screenshot you shared above, can you please confirm if you used the same webDAVPassword that was derived from the “YAML” file while logging in ?

Note: Users must use the same Username and Password that they have filled in while creating the bookmark in cyberduck.
(Username being admin and password set to the webDAVPassword)

Regards,
Prakhar

3

Hi @simmata

In addition to @pkatyaya’s message above, I note that your second screenshot is a FTP connection and not a WebDAV connection. You are not allowed to use FTP, and attempting to mount the website this way will always fail. You need to ensure that you are connecting to WebDAV (HTTPS) using the password (there seems to be a difference between the passwords in your two screenshots) included in the .yaml file of your website.

Please refer to https://drupal.docs.cern.ch/Development/accessing-your-website for more information.

Thanks!

4

Also just a note on this: Cyberduck is free, but you can choose to pay or donate if you wish. Kindly note that attempting to download and install it via the Windows or Apple Store will not give you the free version. You need to download it via the website directly as outlined in our documentation.

5

Hello

Thank you for your help…
It is strange, the name of my website changed, now it is isoldeop-old.web.cern.ch, before it was isoldeop.web.cern.ch…
I am a littl bit lost

Cheers

Simon

CAPTUREDRUPAL
CAPTUREDRUPAL1917×1141 163 KB

CAPTUREDRUPALold
CAPTUREDRUPALold1917×1138 156 KB

6

Hi Simon

That is because we upgraded your website to Drupal 9 as noted via e-mail.

isoldeop-old.web.cern.ch is the version running Drupal 8. We have not deleted that, but made it available with the -old in the event anything went wrong and that you needed to restore content from a version running Drupal 8. As such, since you configured your webDAV bookmark prior to our changes, you need to update it to reflect how isoldeop.web.cern.ch now runs Drupal 9.

Thanks!

7

Please, could you be more explicit… I don’t know how to do it - Do you have a procedure, please.

Thank you

Simon

8

Hi Simon

I understand your confusion.

The underlying issue is that we are unable to update the name of your namespace. This means that the isoldeop namespace still holds the old (-old) website running Drupal 8.9.2. Your new website, isoldeop.web.cern.ch running Drupal 9, is under the isoldeop-test namespace.

If you check https://drupal.cern.ch/k8s/ns/isoldeop/operators.coreos.com~v1alpha1~ClusterServiceVersion/drupalsite-operator-1/drupal.webservices.cern.ch~v1alpha1~DrupalSite, you will see that the isoldeop-test project now has the isPrimary flag set to true.

We appreciate that this is confusing, but it is not something which we have the bandwidth to solve at the moment (@fborgesa).

Please see https://drupal.docs.cern.ch/Development/accessing-your-website/ for the steps necessary.

Thanks!

9

Thank you for the clarification, now it is working

Thank you for your support.

Have a nice evening

Simon