Error message when editors logging in


On, when an editor logs in he has the following error message and cannot access any webpage.

“The website encountered an unexpected error. Please try again later.”

Steps to reproduce

  1. Go on
  2. Be an editor
  3. Log in
  4. Error message

Possible fixes

I have tried logging in using several different computers and my phone, with different internet providers. My colleagues and I, all editors, have this issue. People logging in without an editorial access don’t have any problem.

I have tried accessing without success:

I think restoring to a previous version might be a solution but I can’t even go the relevant page!

Related issues




Hi Antoine

Thanks for raising this!

We had a similar-sounding issue on the other day; are you please able to confirm whether this issue continues to persist on kt? Additionally, could you please send me an e-mail or Mattermost message with the username of the account experiencing this?


Hi Joachim,

The issue has been fixed (cf. ticket INC3053794).

The solution was:

The website was down due to an incident with the Database On demand service, OTG0069132.


Hi Antoine

I see, thanks for confirming!