Issue with "Add new Indico Feed"

Online Support Service
1

Dear colleagues,

We have 2 Indico feeds configured on the HSE site and it has been working fine since the beginning. However, we were unable to add a new Indico feed and this is the message we receive in return:

The website encountered an unexpected error. Please try again later.

Can anyone please have a quick look on that?
Thanks.

2

Dear Kitti,

Could you please describe the steps of what are you trying to do?

Please also include the URLs of the administration pages where you perform the actions.

3

Dear Sotirios,

Signed in as an administrator, here is what I did:
Content -> Feeds -> +Add Feed -> Indico Feed
Direct URL.

I tried to add single and even multiple events (11257,11171,11256)
wtih “Retrieve only public events” as Ticked and Unticked - same error message.

image

If you try to add any event categories, it will just direct you to this error message below no matter.

image

4

Hi Kitti,

I have noticed that your secret key is missing. See image below:

13

https://hse.cern/admin/structure/feeds/manage/indico?destination=/admin/structure/feeds

Could you please follow this guide to create a new set of API and Secret keys?

Then add the new keys in feeds configuration and try again.

5

Thanks Sotirios.

I followed your guide; generated the new Keys on Indico and added on the site structure settings(API Key + Secret Key). Tested again, but still have the same message when I tried to Add a new Feed.

The existing feeds with the new keys also changed the Author now to: Anonymous (not verified):
image

6

Hi Kitti,

Don’t worry about the author. That’s not important.

Can I try something on test-hse8 website? I might need to reclone it from HSE. Do you have any changes on test website that would you like to keep?

7

Hi Sotirios,

Of course - You can do the tests on test-hse8-site.
We do not have any other changes on test-site that we need to keep for the moment.

Many thanks.

8

Hi Kitti,

There was a problem with the installation of the Indico module. I have fixed it on test-hse8 website after taking a latest clone from hse.cern.

Could you please check test-hse8 thoroughly all the feed pages e.t.c. and if it works fine let me know so I can clone the test site to production.